Terms and Conditions

To place an order simply browse our store and add your items to the shopping trolley. Then click on 'Checkout' and follow the instructions to complete the order.

HOW TO ORDER

There are 3 ways to shop with us. 

1.Online Store: www.sattvicfood.co.uk

2.Phone: 01908226008 or WhatsApp 07771274263

3.Collection:  www.sattvicfood.co.uk  -  Simply select this option at the checkout.

Orders for 'Fresh Vegetables or Fruit'

Fresh vegetables are received several times a week.  As some products are seasonal they will not be available all year round.  For example, Indian mangoes.

With regards to fresh fruit and vegetables, if you are not satisfied, you can return it to the driver at the time of delivery and you will be eligible for a refund. Therefore, the customer is responsible for checking the fresh fruit and vegetables before the driver leaves. No refunds or exchange can be offered after the driver has left.

Orders for 'Mithai’s / Indian Sweets'

Fresh Mithai is made every week Monday. For bulk orders above 2kg please let us know one week before to ensure additional quantity can be prepared. 

Orders for special occasions or specific sweets must be received by Monday morning

Order & Collect

If you need an order urgently or do not wish to pay delivery charges, you can select 'Collection' at checkout. We will notify you once your order is available for collection.

CANCELLATION OF ORDERS

Any customer wishing to cancel their order must do so before 4pm the day before delivery or collection to avoid a charge being made. Cancellations will only be allowed in exceptional circumstances. 

PAYMENT

We accept all major debit and credit cards (Visa and MasterCard). 

DELIVERY SCHEDULE

•Deliveries are made Monday to Saturday excluding Bank Holidays. 

•We endeavour to deliver your order by your specified delivery date.  However, delivery can be between 1 to 5 working days.  We will notify you when your delivery is ready to be dispatched.

•If no one is available to accept the delivery, Bazaar Foods will call you to arrange an alternative delivery time. A re-delivery fee of £3 will be charged.

•With regards to 'Collection', if you fail to collect your order within 2 working days (including Saturday) of receiving your email confirmation, your order will be cancelled. In addition you will be charged a £3 handling fee and refunded the remaining amount. Alternatively, please call us to avoid cancellation.

•CURRENTLY WE ARE UNABLE TO DELIVER FROZEN AND CHILLED GOODS TO AREAS OUTSIDE MILTON KEYNES, WHICH REQUIRE OVERNIGHT COURIER DELIVERY SERVICE.

DELIVERY CHARGES

Delivery Charges for Milton Keynes:

Orders valued at £30 or less, will be charged a £2.50 delivery charge. If the order value is above £30, the delivery charge will be £1.

Delivery Charges for other areas:

All deliveries outside Milton Keynes are charged a flat rate of £7.99. 

for parcel sizes that are 28kg and below. If the parcel size is above 28kg, we will contact you to discuss your delivery. 

Currently, we are not accepting orders placed outside of the United Kingdom.

We reserve the right to amend these charges and minimum spend requirements, which are clearly defined during the checkout process.

RETURNS

We have a commitment to bring you the best quality products at our most competitive prices.  We want you to feel completely confident and satisfied when you buy from us.

To return an item/s you must email us at  within 24 hours of receiving your delivery. We will then arrange a collection. The item must be unopened and in its original condition, together with your invoice. You have the option for a refund or an exchange. 

Deliveries within Milton Keynes

With regards to fresh fruit and vegetables, if you are not satisfied, you can return it to the driver at the time of delivery and you will be eligible for a refund. Therefore, the customer is responsible for checking the fresh fruit and vegetables before the driver leaves.

All frozen or chilled products cannot be returned. 

Deliveries outside Milton Keynes

To return an item/s you must email us at within 24 hours of receiving your delivery. We will then arrange a collection. The item must be unopened and in its original condition, together with your invoice. You have the option for a refund or an exchange. 

PRICING POLICY

•Weighed items such as vegetables and fruit may vary in weight from that ordered.

•The prices stated on the site are inclusive of any VAT payable.

•All prices are shown in £ sterling and are subject to change.

FRIENDLY ASSISTANCE

If you have any queries or cannot find what you are looking for, simply give us a call on 01908226008 or email us at [email protected]

QUALITY ASSURED

•Safe arrival of order is guaranteed. Sattvic Foods offers you great value products and aims to exceed your expectations in providing you with a dedicated home delivery service specialising in quality Asian foods from around the world.

•Images are provided to help recognise products. Due to packaging redesign and improvements, these may not reflect exactly the pack you receive.

•If an item that you have ordered is out of stock, we will carefully select an alternative product, which you will have the option to purchase or return.

•We aim to ensure your shopping experience with us is satisfactory. If you experience any difficulties using our site or services, please contact us via email or phone in the first instance.

PRIVACY POLICY

•All customer details remain confidential. Sattvic Foods will not disclose your information to third parties.

•We do not hold your credit/debit card details.

•The personal information which you are required to provide when you checkout as a customer, must be true, accurate, current and complete in all respects.

•You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

•Purchasing our products implies that you have read and agree to our terms & conditions.  We may change our terms and conditions at any time, so please do not assume that the same terms will apply to future orders/delivery requests.


All Rights Reserved Sattvic Foods Limited
© Sattvic Foods Limited 2021. Registered no 11374652.